Massachusetts Support Collection Lawyers
Client Service Department
At Massachusetts Support Collectors, our passion for support enforcement enables us to do excellent work for our clients. But the successful resolution of a case is only half the story. By putting our clients first – with kindness and respect as well as a job well done – we strive for true client satisfaction.
As Founder of the firm, Attorney Irwin M. Pollack makes himself accessible virtually 24 hours a day for clients who need answers to their immediate alimony or child support collection challenges. If he can’t take your call right away, he’ll return it within hours, and clients are not kept waiting. “I call people Friday night at 9 p.m. rather than do it Monday,” claims Pollack.
What’s admired by former clients and fellow attorneys is how we stay on top of our cases at all times. There are no missed court dates and no misplaced files. Clients are never sent to court on their own. They do not find themselves having to call into the offices to get updates. They are called regularly and updated.
After hours and on weekends, our telephone lines are forwarded to personal cellular phones making the attorneys and collectors instantly available at any hour of the day or night, seven days a week. Even if they happen to miss a call, rest assured they’ll be kept abreast of an imminent client challenge.
Partnering with forensic technology expert Brett Greenberg, President and Founder of Green Mountain Consulting, LLC, our firm has made a significant investment in internet-driven communication systems and mobile Blackberry technology. This gives us the competitive edge as we’re always equipped with cutting-edge devices. Not only does this make us instantly accessible to our clients, but it also allows us to immediately share our knowledge with other attorneys or partners. When you hire Massachusetts Support Collectors, you are really hiring a network of lawyers and support staff that can be tracked down on a moment’s notice to assist with your particular case.
The Client Service Department
Client Service is not just a department at our firm; it’s an attitude that’s shared by all of our attorneys, paralegals, legal clerks and staff. Clients of the firm are contacted regularly from the Client Support Team. The representatives want to make sure you are satisfied with our service and the handling of your case. In between such calls, if at any time you have a service-oriented issue that needs resolving, contact us so that we can assist you.
“We will continue to succeed because we put in the extra effort, we do the work, and we spend the time,” explains Attorney Irwin M. Pollack. “All of us are very accessible and we go the extra distance to assist our clients.”
The highest compliment you can pay us is to refer your friends and family to our firm.
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